Chain Stores

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Troubleshooting Guide

Below is list of common occurences within the Littlewoods Chain Stores software, click on them to take you to an answer detailing the possible reasons as to the cause.

• There are missing orders.
• There are no product details to enter stock availability against.
• An EDI linked 3rd party reprocessor is used and then contract/orders files cannot seen.

Printing Problems

When printing the printer is printing out sheets of information containing programming code, instead of what it should be printing

• When printing the printer is printing out sheets of information containing programming code, instead of what it should be printing
• Too many transit outer labels are being produced by the software
• Staple product - Unable to print transit outer labels with correct quantity
• Staple product - Steps for printing transit outer labels from the software

Suppliers should contact the Kewill Help Desk as their first port of call. Each query will be logged & the supplier given a call ID number.

Kewill Contact Details

Littlewoods Chain Stores Help Desk 0800 389 2000

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Missing orders – The Littlewoods Help Desk will be aware of any issues surrounding late orders, which LCS generate from the overnight run. This will always be a complete failure.

Reason (All orders missing)

• The supplier not on review
• LCS is late in generating the orders file to Kewill
• Kewill is late in forwarding files to the supplier mailboxes
• Availability was received after the deadline and therefore ignored
• The supplier failed to transmit the stock availability file

Reason (Individual orders missing)

• The suggested ordered quantity per style exceeded the supplier daily order limit and the order was not generated
• No stock availability received on specific product in question
• No model stocks were set within the LCS planning system, therefore the product is not yet required (could be planned or in error)
• The supplier hasn't sent an availability file in the last 28 days
• The availability file was received after the deadline and therefore ignored
• Supplier failed to transmit the stock availability file
• Orders raised at same time as the contract are known as Type B contracts/orders and don't require a stock availability to be transmitted.
  
  Any orders generated in this way, which are missing, will require a specific type of orders refresh.
  
  The supplier will need to contact James Tyrrell at LCS on on 0870 263 6283 or e-mail him on James.Tyrrell@littlewoods-stores.co.uk. This is different to a product refresh and will refresh all outstanding orders on file.

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There are no product details to enter stock availability against.

Contract file containing product details missed &/or not processed correctly by supplier. The supplier needs to request a refresh from Littlewoods Stores by contacting James Tyrrell on 0870 263 6283 or e-mailing him on James.Tyrrell@littlewoods-stores.co.uk

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An EDI linked 3rd party reprocessor is used and then contract/orders files cannot seen.

Mappings and/or company numbers are not in line and therefore no files can be transmitted

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When printing from LCS the printer is printing out sheets of information containing programming code, instead of what it should be printing.

Printing for LCS requires a printer using the prescribe printer language – the only printer make with this option installed is the Kyocera, otherwise you may use a Hewlett Packard Laserjet with a dongle. If the printout is incorrect, then the supplier is either using an incorrect printer or possibly the dongle has failed and needs replacing.

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Too many transit outer labels are being produced by the software - a common problem is that one is produced for each store pack

The default for number of store packs in a THU (transit handling unit) is incorrectly set as 1, or the individual style quantity of store packs in a THU is set incorrectly.

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On staple products the supplier is unable to print transit outer labels with correct quantity.

The THU (transit handling unit) default quantity needs to be changed each time the fill quantity changes, as the lowest level this can be set as is as a style. A staple product does not have a style number attached to it.

See steps to printing

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Staple products – Steps for printing transit outer labels from the software

1. Run the Littlewoods Chain Stores application
2. Select Database Maintenance
3. Select System Parameters Maintenance.
4. On the ‘Amend System Parameters’ screen, key the number of store packs you get in a transit handling unit (THU). This could be a tote box, transit carton or pallet.
5. Press F10 to save.
6. Press Esc.
7. Select Bar-coded Despatch Labels.
8. Select Store Transit Outer Labels with relevant printer.
9. Select the generation number for the product.
10. Select the order number relating to the contract.
11. Press Enter.
12. Press F10.
13. The order details and quantities are displayed.
14. Press F10 to print labels.
15. The correct amount of labels will be printed as the order quantity is divided by the THU fill quantity automatically.
16. Each time the THU store pack fill rate is different for a product the above steps must be followed. Each time the quantity changes for a different product the default THU figure must be reset.

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