Konnexions v1s - Outbox contains unsent files

Try linking again to the appropriate mailbox for the partner listed in the unsent message(s).

If you still have files in your Outbox which have not been sent even after performing a successful link, then please follow the instructions below:

1) Click on the Outbox button on the left side of the window
2) Click on the menu option ‘Utilities’ and select the option to reset the session with the appropriate mailbox
3) Select the first of the unsent files, right-click on it and select ‘Set status to’ and then the option ‘Sent’
4) Right-click on the same file and select ‘Resend’ – the file will return to its unsent status but the program will try to send it again on linking
5) Repeat the process for any further unsent files
6) Click the Tasks button
7) Link as normal

If the problem persists, please contact the Kewill for further assistance.

back - begin again