Error 10024 - Modem not responding on com port specified

When receiving the above error, please follow these instructions to try to resolve the problem:

1) Make sure the modem is plugged in to the PC and wall socket
2) Shut down and reboot the PC
3) If modem is external switch off for approximately 10 seconds, then switch back on
4) In Konnexions click on ‘Utilities’ and select ‘Reset Session’
5) Try linking once again.

If you still experience problems after following these instructions, please don’t hesitate to contact Kewill and advise of the same or new error.

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