Error 19152 – Modem not responding

Please ensure that you modem is switched on and try linking again.

If you continue to have problems, please follow these instructions to try to resolve the problem:

1) Check that you have the correct modem driver installed and that any unused modem drivers are removed (see below for help determining which modems are installed).

2) Check that your modem is plugged into the same port as specified in your Windows settings (see below for help determining this):

If it is not, then please change the port settings in Windows to match the port that your modem is connected to. If you are running Windows 2000 or XP then please refer to the section below entitled Windows 2000 and XP.

3) Try linking again

 How to check which port your modem is connected to

Please follow the instructions below to determine which port your modem is connected to:

1) If you have an external modem then follow the cable from the modem to the computer.

2) The modem is normally plugged into either COM1 or COM2. The COM port number of 1 or 2 should be printed on your computer case near to the point where your modem cable connects to the computer. Note: some computers refer to the ports as A and B (A = COM1, B = COM2).

3) If you have an internal modem then this will normally be attached to COM3.

4) If you cannot determine which port your modem is connected to then please ask your network administrator, IT manager or the company the computer was purchased from.

 How to check modem and port settings in Windows

Please follow the instructions below to determine which modems are installed and which communications port Windows expects your modem to be connected to:

Windows 95, 98 or ME

1) Open Control Panel (Start > Settings > Control Panel)

2) Double-click the Modems icon

3) From the list, select the modem that will be used by Konnexions. If any other modems are listed, which you know are not connected to (or installed in) the computer, these can probably be removed (we advise that you check with your network administrator or IT manager before removing any modems).

4) Click the Properties button

5) The port will be displayed in a drop-down box - check that it is the same as the port the modem is connected to.

6) If the port is incorrect then change it.

7) Click OK to save the changes then click Close to close the Modems Properties window

Windows 2000 and XP

It is very unusual for Windows 2000 and XP to not detect the correct port for the modem. It is more likely that the modem was not correctly installed or was switched off when the computer started - please check here for details of this problem.

If you do need to check the port under Windows 2000 or XP then please follow the instructions below:

1) Open Control Panel (Start > Settings > Control Panel)

2) Double-click the Phones and Modem options icon

3) Select the Modems tab

4) From the list, select the modem that will be used by Konnexions. If any other modems are listed, which you know are not connected to (or installed in) the computer, these can probably be removed (we advise that you check with your network administrator or IT manager before removing any modems).

5) Click the Properties button

6) The port will be displayed at the top of the General or Modem tab - check that it is the same as the port the modem is connected to.

7) If the port is incorrect then you will need to reinstall the modem.

8) Click Cancel to close the Modem Properties window then click Cancel to close the Phone and Modem Options window

If you still experience problems after following these instructions, please don’t hesitate to contact Kewill and advise of the same or new error.

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