Error 19038 : Dial Profile does not exist

This problem can sometimes be caused by an incorrect password. Before proceeding with the resolution below, please check that your password is correct. Click here for details of how to check that your password is correct.

There are two ways of resolving this problem; please try the automatic method first, if this does not work, try the manual method.

 Automatic

Please carry out the following steps to resolve:

1) Click here to download and run the Kewill AT&T Configuration Tool.
2) The configuration tool will automatically re-configure the AT&T dialer.
3) Try connecting again as you would do normally using Konnexions.

If this does not resolve your problem then please try the manual method below.

 Manual Method

If the automatic method does not work, please carry out the following steps to resolve:

1) Run the "AT&T Dialer" (Start > Programs > AT&T Dialer) - this is sometimes called the "AT&T Global Network Client" (Start > Programs > AT&T Global Network Client)
2) The "AT&T Global Network - Login" dialog should appear.
3) Click the "Setup" button
4) Select "Review or change user login properties...", click Next.
5) Select "Yes, I have a business account", click Next.
6) Check that your user details are correct; Profile and User ID should both be the same as your old Information Global Network User ID, Account should be the same as your old Information Global Network Account. Click Next.
7) Select "My company's private intranet" and "Standard secure IP". Click Next.
8) Ensure that only "Web, email, and other TCP/IP services" is ticked and click Next.
9) Ensure that both Primary and Secondary DNS are empty, click Next.
10) If prompted "A name server is usually needed..." then click No
11) Select "No, connect later" and click Finish.
12) The "AT&T Global Network - Login" dialog should appear, click the "Cancel" button and close the "AT&T Global Network - [Network View]" window (select "Exit" from the "Network" menu).
13) Try linking again with Konnexions

If the problem persists, please follow the steps below:

1) Run the "AT&T Dialer" (Start > Programs > AT&T Dialer) - this is sometimes called the "AT&T Global Network Client" (Start > Programs > AT&T Global Network Client)
2) The "AT&T Global Network - Login" dialog should appear.
3) Click the "Cancel" button
4) Maximise the "AT&T Global Network - [Network View]" window (usually in the top left corner of the screen)
5) Select "Login Properties" from the "Network" menu
6) Click the "New" button; the "New Login Profile "window will appear.
7) Please enter your AT&T User ID (previously know as the Information Global Network User ID) in the edit box entitled "Enter a new login profile name"
8) Click OK
9) Enter your AT&T Account (previously known as the Information Global Network Account) in the edit box entitled "Account".
10) Enter your AT&T User ID (same as in step 7 above) in the the edit box entitled "User ID"
11) Ensure that Network to access is set to "My company's private intranet" with "Standard secure IP" and ensure that only "Web, email, and other TCP/IP services" is ticked under Types of computers to access.
12) Click OK
13) Select "Exit" from the "Network" menu

You will also need to remove the old dialer profile:

1) Run the "AT&T Dialer" (Start > Programs > AT&T Dialer)
2) The "AT&T Global Network - Login" dialog should appear.
3) Click the "Cancel" button
4) Maximise the "AT&T Global Network - [Network View]" window
5) Select "Login Properties" from the "Network" menu
6) From the drop-down list, select the "Login profile" that is to be removed (not the one that you created above).
7) Click the "Remove" button and click "Yes" on the confirmation dialog box.
8) Click "OK" to dismiss the "Login Properties" dialog.
9) Select "Exit" from the "Network" menu

You should now be able to connect as you would do normally.

If the problem persists, please contact the Support Team for further assistance.

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