Error 10061 – The authentication request could not be sent to...

When attempting to link via Konnexions an error of 19060 or 19011 is returned, however the actual error reported by the AT&T dialer is:

"The authentication request could not be sent to 152.158.100.4. A problem or conflict may have occurred with the TCP/IP protocol. Ensure that there are no conflicts with TCP/IP in the Network Control Panel. (error 10061)"

Note: the IP address (152.158.100.4) may differ.

To resolve this error please try the following:

1) Try linking again.

2) If the error still occurs then restart the computer and try again

3) If you continue to have problems, please call support.

If you still experience problems after following these instructions, please don’t hesitate to contact Kewill and advise of the same or new error.

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