If you have worked through the troubleshooting guide and have checked the full list of FAQ's but are still unable to connect then please send en email to the Kewill Helpdesk with a full description of the problem and any error codes that are displayed. To help us to diagnose your problem faster please send us your log files, either by attaching the files listed here or click here to download and run our Konnexions Support tool to collect information about your system.

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